Do you know the service you’re delivering to your end-users?
11th March 2008
Compuware Premises Amsterdam
09.30
Registration and coffee
10.00
Best Practices on Business Service Management Thomas Mendel, Vice President and Research Director
Forrester Research Ltd (view speaker biography)
10.45
Business Driven Service Delivery Michael Allen, Global Sales Director
Compuware
11.45
Business Case Presentation
12.30
Q&A and open floor discussion
13.00
Lunch
The quality of service IT delivers has a direct impact on the success or failure of the business. As a result, CIO's and IT Managers are under increasing pressure to align with business objectives and achieve service excellence.
Business Service Management (BSM) combines best-practice IT processes - such as ITIL®, end-user experience monitoring and automated technology management. This enables IT to understand the business impact of IT service quality. It also facilitates prioritisation of IT resources and problem resolution based on business needs and communication of real-time business-driven performance metrics with key business and IT users. Adopting the BSM approach improves operational efficiency, reduces costs and increases customer satisfaction. Why You Should Attend
At this interactive half day seminar in conjunction with Forrester, senior IT executives and managers will explore and discuss the issues surrounding business and IT alignment. We’ll demonstrate how end-user experience monitoring and service level management provides the core foundations for BSM, giving unrivalled visibility into the service you deliver to your end-users.
Starting at 09.30 and finishing at 13.00 you'll learn from formal presentations and moderated discussion surrounding the concept of BSM and how to achieve the ultimate goal of service excellence.
If you have any questions please do not hesitate to contact Marjolein Jonker +31 20 311 88 26
or email marjolein.jonker@nl.compuware.com
Kind regards
Wim Rietdijk
Managing Director Compuware Netherlands B.V.
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